Refund Policy
- All refunds shall be issued after 15 days from the date of transaction.
- For immediate refunds, the consumer should call and provide a confirmation that he / she will not request for a stop payment or chargeback with their bank.
- Any overpayment above $5 are refunded via the original payment method if possible. If it is not possible to refund via the original payment method. The refund will be processed via a check in the mail.
- Refund checks issued should be cashed by the consumer within a specific period of time (6 months) from the issue date.
- Payments that are made directly to the client will not be refunded by Credence.
- A refund will not be processed on the same date when the payment was made